Terms of Service

1. Who you are contracting with

Our services are provided by AI Vaala LLC, a limited liability company based in Long Beach, California. Vaala Studios is a brand of AI Vaala LLC and not a separate legal entity. Your contract is with AI Vaala LLC.

Where you have signed a separate written agreement, statement of work, or Business Associate Agreement with us, that agreement controls if it conflicts with these terms.

2. Services

We provide digital services that may include web accessibility auditing and remediation, digital marketing, AI-assisted call handling, appointment scheduling integrations, and related analytics and reporting. The specific services you receive depend on your plan or written agreement.

3. Accounts

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity that occurs under your account. Notify us promptly at info@aivaala.com if you suspect unauthorised access. You must be at least 18 and authorised to bind your organisation.

4. Fees, subscriptions, and automatic renewal

Paid services are billed in advance on a recurring basis through our payment processor, Stripe. By subscribing, you authorise us to charge your payment method on each renewal.

• Automatic renewal. Subscriptions renew automatically at the end of each billing period, at the then-current rate, until cancelled.
• How to cancel. You may cancel at any time from the billing section of your dashboard, or by emailing info@aivaala.com. Cancellation takes effect at the end of the current billing period.
• Effect of cancellation. You keep access until the end of the period you have paid for. We do not provide pro-rated refunds for partial periods unless required by law.
• Price changes. We will give at least 30 days’ notice by email before a price change takes effect, and you may cancel before it applies.
• Failed payments. If a charge fails, we may suspend the service after reasonable notice.

Fees exclude taxes, which you are responsible for except where we are obliged to collect them.

5. Your responsibilities

You agree that you will:

• Use the services only in compliance with applicable law, including telecommunications, recording-consent, marketing, and health-privacy laws.
• Obtain all consents and provide all notices required for us to process data on your behalf, including consent to record or transcribe calls where the law requires it.
• Have a signed Business Associate Agreement in place with us before transmitting Protected Health Information to our systems.
• Have the rights necessary to give us any content, credentials, or third-party account access you provide.

6. Acceptable use

You may not:

• Attempt to gain unauthorised access to our systems or another customer’s data.
• Probe, scan, or test the vulnerability of our systems without written permission.
• Interfere with or disrupt the integrity or performance of the services.
• Reverse engineer or copy the services except as permitted by law.
• Use the services to send unlawful, deceptive, or harassing communications.
• Resell or provide the services to third parties without our written consent.

7. Accessibility services — important limitation

Our accessibility auditing and remediation services assess conformance against a technical standard, such as the Web Content Accessibility Guidelines. Legal compliance is a separate question determined by courts and regulators, not by a technical audit.

We do not warrant or guarantee that your website will be compliant with the Americans with Disabilities Act, Section 508, the European Accessibility Act, or any other law, or that you will not receive a demand letter or be sued. Our findings reflect the state of the site at the time of testing and the scope agreed with you. Accessibility depends on ongoing content and code changes that we do not control unless separately engaged to monitor them. Nothing we provide is legal advice.

8. Intellectual property

We retain all rights in our services, software, methodologies, and templates. You retain all rights in your content and data. Deliverables prepared specifically for you — such as audit reports — are licensed to you for your internal business use on payment in full, unless your written agreement says otherwise. You grant us a limited licence to use your content and data solely to provide and support the services.

9. Third-party services

Our services integrate with third parties, including AWS, Stripe, Retell AI, and NexHealth. We are not responsible for the availability, accuracy, or acts of those providers, and your use of them may be subject to their own terms.

10. AI-generated output

Some features use automated and AI systems to handle calls, produce transcripts, classify sentiment, and triage messages. These systems can make mistakes, including mis-transcription and misclassification. You should not rely on them as the sole basis for clinical, financial, or legal decisions, and you are responsible for human review where the stakes require it.

11. Disclaimers

The services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or that any defect will be corrected.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars. These limits do not apply to liability that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold harmless AI Vaala LLC and its members, officers, and personnel from claims, damages, and reasonable legal fees arising from your breach of these terms, your violation of law, your failure to obtain a required consent or agreement, or content and data you provide.

14. Term and termination

These terms apply while you use the services. Either party may terminate a subscription as described in section 4. We may suspend or terminate access immediately if you materially breach these terms, if required by law, or if your use poses a security risk. On termination, your right to use the services ends; provisions that by their nature should survive will survive, including sections 8, 11, 12, 13, and 15.

15. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Los Angeles County, California, and both parties consent to that jurisdiction. Before filing, the parties will attempt in good faith to resolve the dispute by discussing it for 30 days after written notice.

16. Changes to these terms

We may update these terms as our services change. We will revise the “last updated” date, and for material changes affecting paid accounts we will provide at least 30 days’ notice by email. Continuing to use the services after changes take effect means you accept them.

17. General

These terms, together with any written agreement between us, are the entire agreement on this subject. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Questions about these terms? Reach us at info@aivaala.com, or write to AI Vaala LLC, Long Beach, California.